Effective Date: 13th September 2025
At Zyra Weaves, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.zyraweaves.com (“Website”) or make a purchase. By accessing or using our Website, you agree to the practices described herein.
1. Information We Collect
We may collect the following types of information from you:
1.1 Personal Information – Name, email address, phone number, billing/shipping address, payment details (processed securely via third-party gateways).
1.2 Non-Personal Information – IP address, browser type, device details, browsing patterns, cookies, and analytics data.
1.3 Transactional Information – Details of orders placed, payment confirmations, refunds/returns requests.
2. How We Use Your Information
We use the information collected for:
- Processing, fulfilling, and delivering your orders.
- Communicating order updates, promotions, and offers.
- Enhancing user experience and improving our Website.
- Fraud prevention, dispute resolution, and legal compliance.
- Internal record keeping, audits, and security monitoring.
3. Sharing & Disclosure
3.1 Third-Party Service Providers: We may share limited information with trusted partners (payment gateways, courier companies, logistics providers, IT service providers) solely for order fulfillment.
3.2 Legal Requirements: We may disclose your information if required by law, court order, or government authority.
3.3 No Unauthorized Sale: Zyra Weaves does not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Payment Security
4.1 All online payments are processed through secure, PCI-DSS compliant third-party payment gateways.
4.2 Zyra Weaves does not store or access your credit/debit card, UPI, or net banking credentials.
4.3 Any payment disputes will be subject to our Terms & Conditions and Returns & Refund Policy.
5. Cookies & Tracking
5.1 We use cookies, pixels, and analytics tools to improve your browsing experience, recommend products, and run personalized marketing campaigns.
5.2 You may disable cookies in your browser settings, but some features of the Website may not function properly.
6. Data Retention
6.1 We retain customer records for as long as necessary to comply with legal, tax, and audit obligations.
6.2 Non-essential marketing data may be deleted upon request.
7. Your Rights
As a customer, you have the right to:
- Access, correct, or update your personal information.
- Request deletion of your personal data (except where retention is legally required).
- Opt out of promotional emails and SMS/WhatsApp messages at any time.
8. Limitation of Liability
8.1 Zyra Weaves is not liable for any data breach, hacking attempt, or third-party misuse of data that is beyond our reasonable control.
8.2 By using our Website, you acknowledge and accept this risk.
9. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes arising will fall under the exclusive jurisdiction of the courts at [Insert City – e.g., Jaipur, Rajasthan].
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: support@zyraweaves.com
Phone: [Insert Helpline Number]
Address: [Insert Registered Business Address]